Contact Steam Service
Reach out with any questions or concerns.
For service-related emergencies, call:
We’ve proudly operated New York City’s steam system for over 140 years. If you have steam-related questions or concerns, please review the contact information below, and reach out to the appropriate person or team.
Service and Billing Questions
Steam Emergency
Use this number in case of an emergency or to schedule a turn-off or turn-on of service.
1-800-75-CONED
Steam Billing
Contact to ask billing questions and/or make a payment.
1-212-780-8855
Steam Repair Service
Contact if your system needs service or repair.
1-212-894-9540
Additional Services
Steam Business Development group
Interested in providing steam service in your building?
1-212-460-2011
SteamSales@coned.com
Steam Environment, Health and Safety Representative
Contact for questions about asbestos abatement and monitoring results.
1-212-894-9523
Steam Ombudsman
Contact the ombudsman if you have questions or concerns after reaching out to the teams above.
1-646-678-1872
SteamOmbudsman@coned.com