Skip to Main Content
ajax loader animation
ajax loader animation
A call center employee wearing a headset.

What to Do If Your Power Goes Out

Did you lose power? Report your outage, and we’ll text or call you automatically as soon as restoration updates are available.

Let Us Know About Your Power Problem

Don’t assume we already know. Report problems with your electric service, like a power outage or partial lights, and we’ll text or call you automatically as soon as restoration updates are available. You can also check the map to see where other outages have been reported.

After You Report Your Outage

We’ll text or call you daily to let you know the status of your restoration.

Check Your Outage Status

Make sure to report your outage first to get updates.
Check Status

View the Outage Map

Get information about outages reported in our service area.
View the Map 

While Your Power Is Out

While waiting for power to be restored, be sure to:

  • Tune your battery-operated radio to local stations for updates about service restoration in your area. 
  • Use flashlights rather than candles or gas lanterns to minimize the risk of fire. 
  • Check on friends or neighbors who are elderly, disabled, or have special needs. Remember that elevators may not operate during an outage.
  • Turn off light switches and unplug appliances to prevent damage to the appliances when service is restored. Leave only a single lamp or radio turned on so you’ll know when power’s been restored. 
  • Keep refrigerator and freezer doors closed as much as possible. Food will stay frozen for 24 to 48 hours with the doors closed. 
  • If your water service depends on electrical equipment, use bottled water until service is restored.
  • Do not go near downed power lines.
  • Never use generators or charcoal or gas grills indoors, because they can cause a buildup of deadly carbon monoxide.
  • Use emergency generators safely. Be sure to follow the manufacturer’s instructions and only plug in recommended appliances into your portable generators.

Get Text Updates

Sign up to let us know when the power goes out and get status updates on your cell phone. Text OUT to 688-243 to get started.

LEARN MORE

Download the App

Pay your bill, get energy insights, and report and check outages with your cell phone.

DOWNLOAD IOS APP

File a Claim

File a general claim, or get reimbursed food or medication that went bad because of an outage. All claims need to be submitted within 30 days.

file a claim

What’s Ours? What’s Yours?

If your home’s electrical equipment is damaged, learn which pieces are our responsibility to fix and which are yours.

learn more

Avoid an Estimated Bill

Submit your own meter reading to avoid an estimated bill during a power outage.

SEE HOW

How We Respond to Outages

Find out what we do to address gas and power outages.

SEE RESTORATION EFFORTS

Cold and Hot Weather Protections

When the forecast calls for extreme cold or heat, we will not disconnect residential customers’ service.

LEARN ABOUT PROTECTIONS
By providing Con Edison with your phone number, you may receive phone calls from the company. These phone calls would relate to Con Edison services, including outages, billing, and payments. You can opt out at any time. In addition, if the phone provided is a cell phone, Con Edison may send you emergency text alerts. If you no longer wish to receive these text notifications, text OUT to 688243. Message and data rates may apply.
;