Skip to Main Content
ajax loader animation

Bronx CustomersA water main break is affecting gas service for some in the area. Our crews are working on restoration. For more information, call 1-800-75-CONED or visit 3211 Boston Road.

Submit a Residential Spoilage Claim

If you experienced a power outage resulting from a failure in Con Edison’s local distribution system that lasted for more than 12 hours within a 24-hour period, you can file a claim to be reimbursed for spoiled food or prescription medication.


Claims for reimbursement for losses sustained as a result of power outages caused by storms or other conditions beyond our control will not be paid.

Thank You for Submitting Your Claim

An investigator will review your claim and contact you with an answer as soon as possible. Please allow us approximately 30 days to complete our investigation.

If you have any questions, please contact us.

Go to My Account

Something Went Wrong

Your form was not submitted. Please try again later.

ajax loader animation

Requirements

Claims for Actual Losses of Spoiled Food

You can file a claim for actual losses of food spoiled due to lack of refrigeration.

  • Claims for perishable food spoilage loss valued up to $250: You must include an itemized list with all fields completed.
  • Claims for perishable food spoilage loss valued between $250 and $580: You must include both an itemized list with all fields completed and proof of actual loss. To establish proof of actual loss, you can use a combination of itemized receipts; cash register tapes; credit card receipts; canceled checks; clean, identifying price labels or bar codes from merchandise; and photographs of spoiled food that clearly show the actual losses from your itemized list.

Claims for Actual Losses of Prescription Medication

You can also file a claim for actual losses of prescription medication spoiled due to lack of refrigeration. Reimbursement for actual losses of prescription medication are not included in the $580 maximum payment for food spoilage.

You must include an itemized list with all fields completed and proof of actual prescription medication loss. Proof must include a legible pharmacy receipt identifying the medication, amount paid, date of purchase, and days of supply.

If your medication spoils due to lack of refrigeration after it has been partially consumed, please include only the value of the unused medication in your claim. For example, if you paid $300 for a 30-day supply of medication and there are five days left in your prescribed supply, your claim should be for $50. We may request authorization to enable Con Edison to verify the loss of prescription medication.

Please do not include your social security number with your submission.

 

Additional Terms

  • Reimbursement is limited to food and medicine and is governed by Con Edison’s electric rate schedule.
  • Claims must be filed within 30 days of the date of the power outage.
  • Losses from damage to motors, equipment, or appliances are not reimbursable under the electric rate schedule.

Claims for reimbursement for losses sustained as a result of power outages caused by storms or other conditions beyond our control will not be paid.

ALL FIELDS ARE REQUIRED, UNLESS OTHERWISE NOTED

Contact Information

Date of Outage

FROM

TO

List of Items

Please provide details about the item(s) you lost during the outage. Please fill in details for at least one item, or create and attach an itemized list. You can add up to 20 items manually. If you have more than 20 items, attach the list as a file.

ITEM 1

Your total dollar amount of loss is calculated based on your list of items.

Total Item(s)

0

Total Dollar Amount of Loss

$0.00

Supporting Documents

Please provide proof of all prescription medication losses and food losses totaling $250–$580. Proof is not required for food losses under $250

Accepted file types: JPG, JPEG, PNG, GIF, PDF, DOC, DOCX, XLS, XLSX
Maximum number of attachments: 10
Individual file size limit: 5MB
Total file size limit: 15MB

Please allow us approximately 30 days from the date of your submission to complete our investigation and provide you with a response.

Your electronic signature is the same as your handwritten signature and is certification of the truth and accuracy of the information submitted. Your signature confirms that all of the information provided on this form is true and accurate to the best of your knowledge and represents your actual losses.

Error: This field is required.
;