Our Investment Plan to Keep Your Energy Reliable

Investing in the Energy You Need to Live the Life You Want

We plan to keep investing in our systems for:

Reliability: Your power goes out once every 9 years on average. That’s 9 times more reliable than anywhere else in the United States. We’ll continue providing the nation’s best electric service and safe, reliable gas service.

Resilience: Severe storms, hotter temperatures, and longer heatwaves are happening more often. We plan to keep our systems strong, so your energy stays on.

Clean Energy: As a key partner in achieving New York’s ambitious clean energy goals, we’re making the energy you use—and the air you breathe—cleaner and healthier.

We expect the investments we need to require about $1.6 billion more in electric revenue and about $440 million more in gas revenue. This means an average electric bill increase of 11.4% and an average gas bill increase of 13.3%, starting in January 2026.

An 11-Month, Public Process

You can voice your comments on our investment plan and attend hearings, along with local governments, environmental and consumer groups, and others, as part of an 11-month public process.

Reliability, Resilience, and Clean Energy

To keep delivering reliable energy and provide the clean energy our customers want, and the state requires, we’re:

• Building new infrastructure, like transmission, substation, and distribution facilities, to better serve all our customers, including a focus on infrastructure that serves disadvantaged communities and critical customers, such as, hospitals, warming/cooling shelters, and emergency operations centers
• Strengthening our systems to withstand more frequent and more severe storms, hotter temperatures, and longer heatwaves, based on our Climate Change Vulnerability Study with Columbia University
• Replacing cast-iron and unprotected steel gas mains with durable plastic piping to reduce gas leaks and methane emissions
• Continuing to respond faster to gas leaks than anyone else in the industry
• Enhancing information technology infrastructure to improve cyber and physical security and protect against threats to our systems

Specific projects include:

Two Huge Substation Projects: Substations are the hubs of the electric system. In our substations, we take high-voltage power from power suppliers, like power plants and solar farms, and transform that power to lower voltage so we can safely deliver power to homes and businesses.

• The Idlewild substation complex will modernize the electric grid in Southeast Queens to allow us to bring in more power and deliver more clean energy to support the electrification of John F. Kennedy International Airport, the Metropolitan Transportation Authority’s switch to electric buses, and electrification of buildings in Queens.
• The Brooklyn Clean Energy Hub will deliver large amounts of increasingly renewable power to strengthen reliability for all our customers and allow power suppliers to connect directly to the New York State electric transmission system.

Advanced Technology: A Distributed System Technology Platform will allow us to bring in more clean energy and keep power on during extreme weather.

Electric Heating Test Program: An electrification pilot for private, affordable multi-unit buildings will help us understand how to help control the costs of transitioning to electric heating for low-income customers.

Expanding the Grid for Electric Vehicles and Heat:

• Expanding service installation programs for new businesses will allow us to deliver more power needed for more electric vehicles and heating.
• Expanding electric delivery system in areas where medium- and heavy-duty fleets are located will allow us to deliver more power for electric transportation and maintain system reliability and resilience.

Strengthening Wires:

• Replacing overhead wire circuits with more resilient aerial cable and installing switches will allow us to diversify supply sources and keep power on.
• Hardening overhead wire circuits, particularly those serving customers that provide critical services, like hospitals, warming and cooling shelters, pumping stations and first responder and emergency operations centers, will allow us to keep power flowing.
• Placing some overhead circuits underground will allow us to protect our system from tree damage and avoid outages during overhead storms.
• Replacing sections of underground cable allows us to strengthen areas of our system vulnerable to extreme weather and keep power on.

Affordability and Customer Support

Affordability Is a Priority

We know costs are on your mind. We’re here to help.

We plan to:

• Increase support for customers who need financial assistance, including expanding outreach to enroll eligible customers in our Energy Affordability Program (EAP). In 2024, we provided more than $300 million in bill discounts to customers enrolled in EAP.
• Make it easier for you to do business with us by improving IT infrastructure and tools, offering you more ways to pay your bill, and increasing customer support, including more language translation services and customer service staff to shorten call wait times and handle more calls
• Work with policymakers on ways to use $3.2 Billion in property tax revenue to reduce your bills
• Offer $85 Million in incentives for customers to upgrade their heating and cooling at lower costs
• Provide $423 Million in incentives for customers to improve energy efficiency at lower costs