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Contact Con Edison

Whether you call, write, or visit we will do our best to provide quick and courteous service.

  • Note: You may experience longer wait times all day on Mondays, as well as all other weekdays between 12 and 2 p.m.

  • Email
  • 1-800-752-6633

Emergencies and Service Issues

Gas + Electric Emergency

If you smell gas or suspect a gas leak, leave the area and call 911 or call
1-800-752-6633

If you see a downed power line, keep your distance and call 911 or
1-800-752-6633

Steam Emergency

In case of an emergency, or to have your service turned on or off, call
1-800-914-9112

Report a Service Issue

Let us know if you’re having trouble with your service, such as an outage or flickering lights. You can also see local outage reports.
REPORT ISSUE

Customer Service and Questions

Start, Move, or Stop Your Service

Update your service online—in minutes.
LEARN MORE

Or call for assistance

Note: You may experience longer wait times all day on Mondays, as well as all other weekdays between 12 and 2 p.m.
1-800-752-6633

Pay Your Bill + Get Billing Assistance

Make a fast and secure online payment.

Pay Your Bill (no login required)
Get Payment Assistance

Or call for assistance

Note: You may experience longer wait times all day on Mondays, as well as all other weekdays between 12 and 2 p.m.
1-800-752-6633

In Person

Customer service walk-in centers are open Monday through Friday from 8:30 a.m. to 5 p.m. Please submit exact payments only.
VIEW LOCATIONS

Thank you!

Thank you for contacting us. It may take a few days for us to review your submission.

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ALL FIELDS ARE REQUIRED, UNLESS OTHERWISE NOTED

Email

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In the case of a gas or carbon monoxide emergency, evacuate the area immediately and call 911 or contact us at 1-800-752-6633.

For questions related to disconnected service or credit notice, please call us at 1-800-752-6633.

For all other matters, please fill out this form and a Con Edison representative will contact you within three business days.

 

Other Contact Options

Telecommunications for the Deaf (TTY)
1-800-642-2308

Write

If you prefer to write to us, include your account number and as much information as you can about the question or problem.

Cooper Station
P.O. Box 138
New York, NY 10276-0138

Consolidated Edison of New York, Inc.
Att. Law Department
4 Irving Place RM 1875
New York, NY 10003

If you’re still unsatisfied after talking to us, you can call the NYS Department of Public Service using one of the phone numbers listed on their website.

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