Frequently Asked Questions: Delayed Bills

If you don’t see new charges on your bill, this could mean that your account is currently being reviewed. Bill delays can be caused by a number of factors, such as equipment failure, technical corrections, or other unusual conditions.

We don’t have an exact date, but your bill amount will appear on your bill and in My Account when it’s ready. You’ll also see an update in the “Messages For You” section of your bill.

Until you receive the delayed bill, you will only be responsible for any remaining balance on your account. No further action is required.

Customer Service representatives will not have updates on your delayed bill until your account review is complete.

You’ll see a notice in the “Messages For You” section if your bill is delayed. You’ll also receive an email or letter confirming that your account is under review. Expect to receive your bill as soon as it’s ready.

Once your bill amount appears, you can pay as usual. 

We can’t provide an amount until your account review is complete. Your delayed bill will likely cover more than one month of service. You will only be charged for what you used.

No, you will not owe late fees on delayed bills. However, any outstanding balance from previous bills may be subject to late fees.