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Contact Steam Service

    Reach out with any questions or concerns.

     

    For service-related emergencies, call:

    1-800-752-6633
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    We’ve proudly operated New York City’s steam system for over 140 years. If you have steam-related questions or concerns, please review the contact information below, and reach out to the appropriate person or team.

    Service and Billing Questions

    Steam Emergency

    Use this number in case of an emergency or to schedule a turn-off or turn-on of service.
    1-800-75-CONED

    Steam Billing

    Contact to ask billing questions and/or make a payment.
    1-212-780-8855

    Steam Repair Service

    Contact if your system needs service or repair.
    1-212-894-9540

    Additional Services

    Steam Business Development group

    Interested in providing steam service in your building?
    1-212-460-2011
    SteamSales@coned.com

    Steam Environment, Health and Safety Representative

    Contact for questions about asbestos abatement and monitoring results.
    1-212-894-9523

    Steam Ombudsman

    Contact the ombudsman if you have questions or concerns after reaching out to the teams above.
    1-646-678-1872
    SteamOmbudsman@coned.com

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