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Con Edison Media Relations
November 8, 2012
4:20 p.m.

Hurricane Sandy Update


NEW YORK – Thousands of Con Edison and out-of-state utility workers today continued their massive power restoration effort for New York City and Westchester County customers impacted by both Hurricane Sandy and last night’s Nor’easter.

As of 4 p.m. today, approximately 990,000 customers had been restored, out of over 1 million affected by both events.  Crews are working around the clock to restore the remaining 66,000 customer outages this weekend.

Many of the outages still left in the company’s service area involve small numbers of customers, slowing the drop in the overall number of customer outages.  For example, there are approximately 3,600 restoration jobs in Westchester that involve 11 or fewer customers.

The company is also working with the New York City Buildings Department to expedite the restoration of an additional 35,000 customers in Staten Island, Brooklyn and Queens whose electrical equipment may have been damaged by flooding and cannot be safely re-energized without repairs by an electrician.

The customers requiring inside-the-premises electrical work are not listed on the Con Edison Outage Map or included in the total number of outages reported by the company. Con Edison and the New York City Buildings Department are collaborating to guide customers through the process of repairing their own equipment. For information, click here:

Crews are working to restore outages in the following areas: Queens, 23,000; Brooklyn, 9,000; Staten Island, 3,400; the Bronx, 3,600; and Westchester, 26,000.

Con Edison continues to urge customers in Lower Manhattan who were affected by Hurricane Sandy outages to conserve energy as much as possible while crews work to reinforce the underground electric system. Customers can help by refraining from using non-essential appliances such as washers and dryers. Con Edison is in contact with building owners to encourage limiting use of certain elevator banks or other electrical equipment.

The safety of customers and workers remained Con Edison’s highest priority, as crews responded to thousands of downed wires and hundreds of blocked roads.

Customers can report downed power lines, outages, and check service restoration status by computer or mobile device at They also can call 1-800-75-CONED (1-800-752-6633). When reporting an outage, it is helpful if customers have their Con Edison account number available, if possible, and report whether their neighbors also have lost power. Customers who report outages will be called by Con Edison with their estimated restoration times as they become available.

The company urges customers to pay close attention to reports from city and municipal officials. Important information will be posted on For instructions on how to report an outage, click here:

Con Edison offers the following safety tips:

  • Never operate a portable electric generator indoors or in an attached garage. Be sure to place the generator outside where exhaust fumes will not enter into enclosed spaces. Only operate a generator outdoors in a well-ventilated, dry area, away from air intakes to the home. The generator should be protected from direct exposure to rain and snow.
  • Use extreme caution before going into a flooded basement. Know whether there are electrified services or unsanitary conditions and wear high rubber boots. Also, know how deep the water is and probe it with a wooden stick, if necessary, to gauge the depth. Keep children out of basements where there is water.
  • Do not go near downed wires. Treat downed wires as if they are live. Never attempt to move or touch them with any object. Be mindful that downed wires can be hidden from view by tree limbs, leaves or water.
  • Report downed wires to Con Edison and your local police department immediately. If a power line falls on your car while you're in it, stay inside the vehicle and wait for emergency personnel.
  • If you have power, charge your cell phones, lap tops and other mobile devices, so that they’ll work if you do lose power.
  • If your power goes out, turn off all lights and appliances to prevent overloaded circuits when power is restored.
  • Check to make sure your flashlights and any battery-operated radios are working.  Also, make sure you have a supply of extra batteries. Weather updates and news on power outages can be heard on most local radio and television stations.

The company is in constant communication with the New York City Office of Emergency Management and the Westchester County Department of Emergency Services and company personnel are working closely with city and municipal emergency officials. Con Edison is also getting strong assistance from numerous state and federal agencies.


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